Frequently Asked Questions

What types of vehicles do you offer?
We offer a variety of vehicles, including luxury sedans, SUVs, sprinter vans, mini-buses, and stretch limousines to meet diverse transportation needs.
How far in advance should I book?
We recommend booking as early as possible, especially for special events or peak seasons, to secure your preferred vehicle and time slot.
Do you provide airport transportation?
Yes, we specialize in airport transfers, offering timely pickups and drop-offs for both individuals and groups.
Are your vehicles insured and maintained?
Absolutely. All our vehicles are fully insured, regularly maintained, and meticulously cleaned to ensure safety and comfort.
Do you offer services for large groups?
Yes, we provide transportation options for large groups, including sprinter vans and mini-buses that can accommodate up to 36 passengers.
Can I request a specific driver?
We do our best to accommodate such requests if the driver is available at the time of your booking.
Do you provide corporate accounts?
Yes, we offer corporate accounts with flexible billing options and tailored services to meet business transportation needs.
Are your chauffeurs professionally trained?
Yes, all our chauffeurs are highly trained, licensed, and experienced to provide exceptional service.
What is included in the hourly rate?
Our hourly rates typically include the vehicle, a professional chauffeur, and fuel. Additional costs like tolls or gratuities may apply.
Do you provide child safety seats?
Yes, child safety seats are available upon request. Please let us know in advance if one is needed.
What is your cancellation policy?
Our cancellation policy varies based on the type of booking. Please refer to your confirmation details or contact us for specifics.
Can you accommodate last-minute bookings?
We will do our best to accommodate last-minute bookings based on vehicle and driver availability.
Do you allow alcohol in the vehicles?
Alcohol is permitted in certain vehicles for passengers of legal drinking age, provided local laws and regulations are followed.
Are there any additional fees I should be aware of?
Potential additional fees may include tolls, parking, waiting time, or cleaning fees for excessive mess. We provide upfront estimates to ensure transparency.
Can I make multiple stops during my trip?
Yes, multiple stops can be arranged. Please provide the details during the booking process for accurate scheduling.
Do you provide transportation for special events like weddings or proms?
Yes, we specialize in transportation for weddings, proms, corporate events, and other special occasions.
How do I make a reservation?
Reservations can be made online through our website, via email, or by calling our office directly.
What payment methods do you accept?
We accept all major credit cards, corporate account billing, and electronic payments. We do not accept cash.
Can I customize the service for my event?
Absolutely. We can tailor our services to meet your specific needs, including decorations, route preferences, and additional amenities.
What happens if my flight is delayed?
We track your flight in real-time to adjust pickup times as needed, ensuring your chauffeur is there when you arrive.
Do you offer 24/7 service?
Yes, our services are available 24/7 to accommodate your transportation needs at any time of day or night.
How do you handle special requests or accessibility needs?
We are happy to accommodate special requests, including accessibility needs. Please inform us in advance so we can make the necessary arrangements.
What areas do you serve?
We primarily operate in Atlanta, Georgia, but we can arrange transportation for surrounding regions or special destinations as needed.
How do you ensure passenger safety?
Passenger safety is our top priority. All vehicles are equipped with advanced safety features, and our chauffeurs undergo rigorous background checks, training, and routine evaluations.
Do you provide meet-and-greet services at the airport?
Yes, we offer meet-and-greet services where your chauffeur will greet you with a name sign at the arrivals area to assist with luggage and ensure a smooth transition to your vehicle.
How do I contact the chauffeur on the day of service?
You will receive the chauffeur’s contact information prior to your trip. Alternatively, you can always contact our office for assistance.
What happens if my plans change on short notice?
We understand that plans can change. Please notify us as soon as possible so we can adjust your booking accordingly. Additional charges may apply depending on the changes.
Can I inspect the vehicles before booking?
Yes, you can arrange to view our fleet in person by contacting our office. This allows you to choose the perfect vehicle for your needs.
Is gratuity included in the price?
Gratuity is not always included but can be added at the time of booking or given directly to the chauffeur based on your discretion.
What measures do you take to ensure privacy?
We respect our clients’ privacy. All our chauffeurs sign confidentiality agreements, and our vehicles are designed to provide a discreet and private travel experience.

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